By Michael Hawkins
We shouldn’t have to accept bad behavior.
We all see it. We’re waiting in line at the check-out and there’s that person. (In an effort to avoid politically correct grammar, let’s say it’s a guy.) The cashier double-scanned something. Or an item isn’t priced correctly. Or there’s an unexpected fee. Whatever it is, that guy is there. You can see the anger in his eyes. He’s been waiting all day to lash out at someone, and this particular $8-an-hour employee is the unlucky victim.
No one says anything because, hey, who wants to join the public scene? It’s awkward. But is that so acceptable? I don’t think so.
Society has become accustomed to allowing people to act out like this. It happens every day, from Wal-Mart to Shaw’s to convenience stores to delis to restaurants. People love to treat each other like crap. Let’s get one voice together and just say ‘no’ to that sort of behavior.
Okay, that item didn’t scan in correctly and it’s taking awhile for someone to get you the right price. At no point does it logically follow that you should offer up a dish of immaturity topped with pettiness. Most of us get that, but too many have no concept of what kindness means.
And this is a two-way street. It’s usually customers treating low-level employees like hell (mostly because they can), but it comes the other way. Have I ever got the example of the century for you.
I recently went to T’s Golf in Manchester to try out a new club. I wanted to literally hit 4 balls into an empty field, using an empty tee, at a business that had literally no other customers. It didn’t take long for the owners to come out an give me an earful.
Rawn and Judy Torrington ripped into me, telling me I “should know better”, yelling at the person with me who wasn’t even playing, whining with fists clenched that I had such audacity to hit free balls into a field.
Okay, they aren’t giving things away for free. Fair enough. But let’s grow up a bit. First of all, these people charge for use of their buckets of balls, not their range. They weren’t even aware of the policies they put in place. Second, while they have an argument that I shouldn’t hit 4 balls into their empty field at their commonly empty place of business, my actions were not so unreasonable. But third, even if they were, it doesn’t matter. That sort of behavior is unacceptable. It’s a demonstration of selfishness, greed, bad behavior, horrible business sense, and immaturity. We should never accept any part of that list.
Fortunately, there’s always All-Steak Hamburger on Hospital Street, not to mention a dozen other places run by good people more than willing to take the business Rawn and Judy Torrington, in their self-centered, greedy little world, don’t seem to want (or know how to keep).
But this isn’t about my bad experience with a couple bad apples. This is about ALL the rotten trees ruining the otherwise healthy orchard.
We can solve some of our problems with businesses by not going to them (and literally every person with whom I’ve spoken refuses to go to T’s Golf). But that doesn’t solve the deeper issue. People still behave badly. Let’s stop accepting that.
If you see that guy in the supermarket or at the deli or in the retail store, don’t let him get away with it. Let him know, sans the anger he displays, that it isn’t the end of the world. He’s making an inconvenient situation into a debacle. He’s encouraging and spreading disease throughout the orchard. He’s making the world a worse place.
Let’s not accept bad behavior.